For all orders above Rs. 500, shipping is done free of cost. A shipping charge of Rs. 60 is applicable to all orders under Rs. 500 in India only.
For all international orders from outside India, orders under INR 2,000 (~ USD 30) are charged INR 300 (~ USD 4); and orders above INR 2,000 are charged INR 450 (~ USD 6).
If your items are in stock, we will deliver them to you as soon as we can, The regular delivery period is 3-5 Days, but if your location is in remote or is not covered by the best courier partners then it will arrive from regular local courier and may take 7-10 days.
After successful order, it will go the processing department and they’ll sent it to packaging, and from packaging department it will directly go to courier team (All process will max take 24 hours on working day) after dispatch you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package from the third party website of the courier company 24 hours after your order is dispatched from our warehouse.
Once your order is processed successfully, you’ll receive the invoice via email to the account from which you placed an order. You can also request for duplicate invoice by writing to firstname.lastname@example.org.
If your products are returned to us by the postal service because you haven’t taken delivery, we will contact you to let you know. If the product has been returned to us as a result of our error, we will re-send the product to you by standard post for no extra charge.
If you provide an incorrect delivery address and the order is returned to us, or you fail to take delivery, we will either:
- redeliver the product to the correct address, if provided, subject to payment of additional delivery costs, or
- refund the value of the product (excluding delivery costs) dependent on whether it remains in a resalable condition. You will be responsible for any additional charges incurred including re-delivery costs.
If the order is not returned to us, you will not be eligible for a refund or re-delivery. Lonely Planet accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. In this case, you will need to place a new order with the correct details.
Please note, we will not be able to amend a delivery address once the order has been placed.
You can use all the major credit cards, debit cards, net banking and all major wallet options on our 100% secured payment network which is provided by most trusted payment partner ‘PAYTM’.
If in any case the payment is not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact email@example.com
A wishlist is a feature that allows shoppers to create personalized collections of products they want to buy or wish to buy in future and want to save them in their user account.
You may initiate a return (from our request a return section) for defective item(s) within 3 days of receipt for a full refund. Once a return has been set up and returned to our facility, it will be inspected. If the return is deemed to be defective, a full refund will be applied to your account.
To qualify for a defective return, one of the following must apply:
- Item has to have a defect that hinders its usability for the purpose for which it was designed and manufactured for.
- Incorrect item was shipped to you
Please be prepared to send us the detailed information of the defect to help speed the return /exchange process along.
If your order has not already been shipped, you can cancel the order. You must contact firstname.lastname@example.org as soon as you can to make sure that you submit your cancellation before the order is shipped. Once the order is shipped, it can no longer be cancelled. Contact us via e-mail, telephone to confirm your order cancellation. If your order is successfully cancelled, all funds will be returned within 48 hours.
We pride ourselves in having an excellent record when it comes to fulfilling orders. However, errors can happen. We are after all human! If you are shipped the wrong item, don’t panic! We will work on getting you the correct item as soon as possible and we will also cover any return shipping if the error was on our end. Be sure to contact us to report that you received the wrong product and we will provide further instructions.